I
The Workforce Cliff
For every five experienced technicians who retire, only two enter the field. The average age of HVAC/R professionals is 55. The knowledge these people carry is walking out the door, and no one is capturing it.
AI for the physical world.
Send Anyone. Fix Anything.
FieldLink offers a new field service model built from scratch for the agentic era. Computer vision, voice, and proprietary multimodal AI turn any moderately skilled person into an expert technician — in real time.
Currently being deployed with a national equipment manufacturer in the DFW area
The Problem
Equipment is getting smarter. Service isn't.
The foodservice and commercial equipment industry depends on a service model built decades ago. As machines get more complex, the gap between the service that's available and what's needed keeps growing. As equipment complexity rises, legacy field service models are becoming a liability.
01
First-Time Fix Rate
60%
The industry benchmark for a properly equipped tech. That means 4 in 10 service calls fail on the first visit, each one adding cost, equipment downtime, and frustration.
02
Cost of Average Emergency Call
$754
For foodservice equipment, up 31% since 2021.
03
Annual Tech Turnover
35%
And 29% of service technicians are over age 55. The workforce is shrinking, not growing.
04
Of Repair Time Is Diagnosis
80%
Technicians spend about 80% of service visits figuring out what’s wrong. The fix is fast. The bottleneck is knowledge of the problem.
Beyond the Field
The complete service stack
FieldLink is building an entire field service operating system from the ground up: customer support, triage, dispatch, quoting, reporting, and everything in between. We don't just offer smart glasses. We provide the complete field service stack.
Built for the agentic era, not retrofitted onto legacy software. Your ServiceTitan seat can retire early.
Module 01
Customer Support
AI agents screen L1 calls and resolve many problems remotely.
Module 02
Triage & Diagnostics
Faults identified from photos, video, or IoT data, before anyone is sent.
Module 03
Parts & Procurement
The exact parts a fix calls for, ordered and staged straight from the diagnosis.
Module 04
Dispatching
Send the right person with the right parts already in hand, because the problem is pre-diagnosed.
Module 05
Quoting & Billing
Automated estimates, invoicing, and payment processing.
Module 06
Service Notes
Every job writes its own complete report: diagnosis, steps, parts, resolution.
Module 07
Reporting & Analytics
Live dashboards for first-time fix rate, MTTR, and tech performance.
Module 08
Self-Service
Store staff resolve simple issues in the app, before it becomes a service call.
The Intelligence Layer
Training the world's best AI technician
We're building the largest private dataset of equipment knowledge in the industry, informed directly by the engineers who designed the machines and technicians who truly know how to service them.
Built by a team with deep expertise in designing, manufacturing, and deploying commercial equipment at national scale, PhD-level AI research, and field service operations.
I
Private Data
Our dataset comes from OEM partnerships and real field operations, not the public internet. This data doesn't exist anywhere else.
II
Specialized Model
We're training a purpose-built AI model to be the most capable equipment repair intelligence ever created. Not a general chatbot. A specialist.
III
Compounding Advantage
Every repair completed through FieldLink makes the model better. More equipment categories, more diagnostic patterns, more precision. The advantage compounds with every job.
How It Works
Three steps to expert-level service
A closed loop from dispatch to resolution. Every session is recorded, verified, and fed back into the model.
Connect 01 / 03
Connect
A service request comes in and FieldLink immediately pulls up repair history, serial number data, and known issues for that model. The AI begins diagnosing before anyone is dispatched. Many issues are resolved remotely. When a tech is needed on site, they arrive knowing what they are walking into and carrying the right parts.
Triage & remote diagnosis
Guide 02 / 03
Guide
Everything happens live. A real conversation, no lag, no delays. Vision models see what the technician sees, diagnose the issue in real time, and deliver precise voice instructions. Hands-free, expert-level guidance through any camera or smart glasses.
Smart glasses + companion app
Resolve 03 / 03
Resolve
The repair is completed right, the first time. When the session ends, the AI automatically generates a complete service report: what was diagnosed, what was done, which parts were used, and how long it took. Every session feeds back into the system, making the AI smarter with every job.
Closed-loop verification
Bring It In-House
Your team becomes the service network.
FieldLink doesn't just make an expert technician faster. It turns the people you already have into the people who fix the equipment. Field operations teams, internal staff, and even store operators can diagnose, service, and repair on their own. No waiting on a third-party service network, and no premium for someone else's truck roll.
01
Field Operations
Service the equipment your sites run, in-house.
02
Internal Teams
Repair without opening a ticket to an outside vendor.
03
Store Operators
Resolve issues on the floor, before they ever escalate.
Beyond Repair
Repair is where we start. Not where we stop.
The technology underneath FieldLink isn't built for one machine or one task. The same AI that guides a repair can guide a training, an assembly, an installation. Any skilled physical work, on any equipment, anywhere in the world, in any language. And because our private models can run on the device itself, it keeps working at the edge, in the most remote sites, with no connection at all.
Any Equipment
From a coffee machine to a robotic arm.
Any Task
Repair, installation, training, assembly.
Any Language
Guided in real time, in over 100 languages.
Anywhere
Any site, any country, on or off the grid.
Why Now
Four forces converging at once
The service model that worked for 30 years is breaking down. The technology to replace it just became possible. This is a narrow window, and FieldLink is built to move through it.
II
AI Is Finally Capable
Multimodal models that combine vision, voice, and reasoning can now do what only experienced technicians could: look at a machine, interpret the symptoms, and walk someone through the fix. This was not possible two years ago.
III
The New Blue Collar
Millions of young Americans are skipping college or graduating without a clear path, right as AI reshapes the job market. Meanwhile, demand for skilled trades is surging. FieldLink connects the two: tech-savvy people who grew up on screens, now equipped with AI and smart glasses to perform expert-level repairs from day one. A career, not a gig. Real skills, real wages, real growth.
IV
Right to Repair Is Law
In October 2024, the U.S. granted a DMCA exemption for commercial food equipment repair. For the first time, software locks on machines can be legally bypassed. The door to independent, AI-powered service is now open.
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Ready to transform your service operations?
We're working with leading equipment manufacturers and national chains. Let's talk about how FieldLink can work for your organization.