FieldLink
Send Anyone.
Fix Anything.
FieldLink offers a new field service model built from scratch for the agentic era.
Currently being deployed with a national equipment manufacturer in DFW
Equipment is getting smarter. Service isn’t.
The foodservice and commercial equipment industry depends on a service model built decades ago. As machines get more complex, the gap between the service that’s available and what’s needed keeps growing. As equipment complexity rises, legacy field service models are becoming a liability.
60%
First-Time Fix Rate
The industry benchmark for a properly equipped tech. That means 4 in 10 service calls fail on the first visit, each one adding cost, equipment downtime, and frustration.
$754
Cost of Average Emergency Call
For foodservice equipment, up 31% since 2021.
35%
Annual Tech Turnover
And 29% of service technicians are over age 55. The workforce is shrinking, not growing.
80%
Of Repair Time Is Diagnosis
Technicians spend about 80% of service visits figuring out what’s wrong. The fix is fast. The bottleneck is knowledge of the problem.
The complete service stack
FieldLink is building an entire field service operating system from the ground up: customer support, triage, dispatch, quoting, reporting, and everything in between. We don’t just offer smart glasses. We provide the complete field service stack.
The difference? Most of the work is done by AI agents, not humans clicking through dashboards. Built for the agentic era, not retrofitted onto legacy software.
Customer Support
AI agents screen L1 calls, triage issues, and resolve many problems remotely, saving time and resources.
Triage & Diagnostics
Automated fault identification from photos, video, or IoT data.
Dispatching
Intelligent job routing based on location, skill, and urgency.
Quoting & Billing
Automated estimates, invoicing, and payment processing.
Automated Service Notes
Every call produces a complete, accurate report written by AI. Diagnosis, steps taken, parts used, resolution. No more blank fields or vague notes from techs.
Reporting & Analytics
Real-time dashboards for first-time fix rate, MTTR, and tech performance, built on reliable data because every note is AI-generated.
Training the world’s best AI technician
We’re building the largest private dataset of equipment knowledge in the industry, informed directly by the engineers who designed the machines and technicians who truly know how to service them.
Built by a team with deep expertise in designing, manufacturing, and deploying commercial equipment at national scale, PhD-level AI research, and field service operations.
Private Data
Our dataset comes from OEM partnerships and real field operations, not the public internet. This data doesn’t exist anywhere else.
Specialized Model
We’re training a purpose-built AI model to be the most capable equipment repair intelligence ever created. Not a general chatbot. A specialist.
Compounding Advantage
Every repair completed through FieldLink makes the model better. More equipment categories, more diagnostic patterns, more precision. The advantage compounds with every job.
Three steps to expert-level service
Connect
A service request comes in and FieldLink immediately pulls up repair history, serial number data, and known issues for that model. The AI begins diagnosing before anyone is dispatched. Many issues are resolved remotely. When a tech is needed on site, they arrive knowing what they are walking into and carrying the right parts.
Guide
Everything happens live. A real conversation, no lag, no delays. Vision models see what the technician sees, diagnose the issue in real time, and deliver precise voice instructions. Hands-free, expert-level guidance through any camera or smart glasses.
Resolve
The repair is completed right, the first time. When the session ends, the AI automatically generates a complete service report: what was diagnosed, what was done, which parts were used, and how long it took. Every session feeds back into the system, making the AI smarter with every job.
Four forces converging at once
The service model that worked for 30 years is breaking down. The technology to replace it just became possible. This is a narrow window, and FieldLink is built to move through it.
The Workforce Cliff
For every five experienced technicians who retire, only two enter the field. The average age of HVAC/R professionals is 55. The knowledge these people carry is walking out the door, and no one is capturing it.
AI Is Finally Capable
Multimodal models that combine vision, voice, and reasoning can now do what only experienced technicians could: look at a machine, interpret the symptoms, and walk someone through the fix. This was not possible two years ago.
Right to Repair Is Law
In October 2024, the U.S. granted a DMCA exemption for commercial food equipment repair. For the first time, software locks on machines can be legally bypassed. The door to independent, AI-powered service is now open.
The New Blue Collar
Millions of young Americans are skipping college or graduating without a clear path, right as AI reshapes the job market. Meanwhile, demand for skilled trades is surging. FieldLink connects the two: tech-savvy people who grew up on screens, now equipped with AI and smart glasses to perform expert-level repairs from day one. A career, not a gig. Real skills, real wages, real growth.
Ready to transform your service operations?
We’re working with leading equipment manufacturers and national chains. Let’s talk about how FieldLink can work for your organization.